Customer Service Excellence

About the course

Answer these questions:

• Do your customers love you?

• Do they tell their friends how excellent your company is?

• Do you feel they would consider going to a competitor if something went wrong?

• Do they always leave EVERY visit or interaction feeling happy and well treated?

You might think it's a very hard task, something only big companies can achieve or simply impractical for a business like yours — but guess what: it's not!

Excellent customer service can help your company in many ways, such as increasing sales, getting your former customers to recommend you, comment on and review your company (helping your marketing), making your customers friendlier toward collection calls and in many other ways.

In this Customer Service Excellence course, you'll learn not only what excellent service is and see amazing tools and frameworks, but how to create your own service guide and also build strategies that fit perfectly with your type of business and your types of customers so you can reach excellent service.

What's included in the complete course:

• 10 unique downloadable tools, print-ready

• Almost 70 short, to-the-point lessons.

• Over 6 hours of content: the most complete course on Udemy!

• 10 written exercises!

• Watch whenever you want and in whatever order you want!

• 10 modules covering service from A to Z

• Support and interaction with the instructor

• Lifetime access to the course!

• Certificate of completion

• Satisfaction guarantee: you have up to 30 days to get your money back!

What some of my students said:

⭐⭐⭐⭐⭐ Wonderful, instructor Ivan explains really well and always has book references. It exceeded my expectations, loving the course!!!

⭐⭐⭐⭐⭐ I'm really enjoying the course so far. The content is well formatted, the course itself is very dense and with a lot of concepts, but keeping it very practical!

⭐⭐⭐⭐⭐ Great course, very easy to follow and very, very complete. I'm still taking it, but enjoying it!

⭐⭐⭐⭐⭐ It addresses the conflicts I face in my daily routine well and the way I position myself in the organization where I carry out my activities.

⭐⭐⭐⭐⭐ Yes, in the very first video he already broadened the idea of serving everyone better.

Why get this course?

• Almost 1,000 students already, with 91% saying they liked the course

• Listed among the most popular courses, even though it's one of the newest

• Well-structured course, with tools, exercises and interaction with the instructor!

What you will learn

• check_circleYou'll know how to serve ALL your customers with excellence, in an organized way
• check_circleYou'll have practical tools to use anytime in the most varied situations
• check_circleHow to handle unhappy customers, with response frameworks
• check_circleHow to design your service for excellence, shaping your business and structure to achieve it
• check_circleAbove all, in the end you'll come out better prepared either to take on a leadership role within customer service or, if you're already a leader, to better structure your department for excellence
• check_circleIn the end, you'll come out better prepared either to take on a leadership role within customer service or, if you're already a leader, to better structure your department for excellence

What is included

• smart_display6.5 hours on-demand video
• assignmentAssignments
• article17 articles
• download9 downloadable resources
• all_inclusiveFull lifetime access
• workspace_premiumCertificate of completion